Privacy policy

Last updated: May 2026

At BUMBAY SWIM, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit www.bumbay.in or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

• Personal details: Name, email address, phone number, and shipping/billing address

• Payment information: Processed securely via our payment providers — we do not store card details

• Usage data: Browser type, IP address, pages visited, and time spent on site (via cookies and analytics tools)

• Communications: Any messages or enquiries you send us

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and customer support responses

• Send marketing communications (only if you have opted in)

• Improve our website and customer experience

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties only as necessary to operate our business, including:

• Shipping and logistics partners for order delivery

• Payment processors for secure transactions

• Analytics and marketing platforms (e.g., Google Analytics)

• Legal authorities if required by law

4. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications at any time

• Opt out of WhatsApp or SMS marketing by replying STOP to any message we send

To exercise any of these rights, email us at hello@bumbay.in.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Returns and Refund Data

When you initiate a return or refund request, we collect and process the information provided (such as order details, reason for return, and bank/UPI details for refunds) solely to process your request. This data is retained for the period required under applicable law and is not used for any other purpose.

10. Compliance with Indian Law

BUMBAY SWIM complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). We process your personal data only for lawful purposes and with your consent where required.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address any concerns regarding the processing of your personal data. If you have a complaint or grievance, please contact:

Organisation: BUMBAY SWIM
Email: hello@bumbay.in
Response time: We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@bumbay.in.